Lab9


 * CCT333 Tutorial 9: Service Design and How Good Design Makes you Happy**

"If we want users to like our software, we should design it to behave like a likeable person: respectful, generous and helpful." Alan Cooper: "The Inmates are Running the Asylum"

View the Don Norman 'The three ways that good design makes you happy' at [] (12 minutes)

and the Bill Moggridge video on service design at [] (9:54).

Read the slideshow 'UX design, service design and design thinking', particularly slides describing service design 30-51, at media type="custom" key="5552683"or link to []

This slide presentation is a detailed review of your course material to help you work on the development of your major project, and also, to incorporate service design in its prototype methodology.


 * Tutorial 9 Question:** According to the slideshow by Sylvain Cottong, who is an employee at [], what is the definition of 'service design', and why is it so important? (5 paragraphs)