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=Lab 9: Service Design and How Good Design Makes you Happy=

According to Integrated Place their mission is to focus on solving design problems by analyzing the organization. Furthermore, they look at what the organization has to offer to the customer and try to meet the needs by identifying the key products and services.

Services are one of the most important parts of the organization. Services are just as important as products. It can make up a bulk of how the organization makes a profit. Services are interrelated with products to provide an extension of the overall experience.

Service design involves two methods: product and interaction design. Service design involves making things useful and more effective to use. Service design engages a human centered approach; this means that you are designing for the purpose of giving humans a chance to interact with the product. Human centered design involves designing with the users in mind.

Service design has several components that are outside the actual product itself. This includes: advertising, web interfaces, customer service and other communication methods. These are components that help the success of a product. Inherently, the company wants to produce loyal customers.

Service design is important because you are looking outside the product. You are examining other factors that make a difference with the success of your product. Many tools and methods have been used to research the service design. Tools include: Service blue printing, service prototyping and the use of case studies.